Few days ago, the Alpha Smart 18EP instant shower water heater in one of my bathrooms failed its start-up test. All its LEDs were blinking in red colour.
This water heater has different warranty period for different parts as follow:
- Heating element: 5 years
- Brushless DC motor: 5 years
- Brushed AC motor: 1 year
- Anti-leak tank: 10 years
- Other internal parts: 1 year
Alpha customer service supports reporting via Whatsapp, which I found is very convenient. You can find their Whatsapp / SMS number in this webpage. Alternatively, you can also report a problem using email or direct phone call too.
Since my water heater lifespan has already passed its 1 year warranty period, it cost me RM53 (including 6% GST) for them to dispatch a technician to my house for checking and repairing.
After the checking, a circuit board inside the water heater was found faulty and need replacement. That cost me another RM68 (including 6% GST).
So, the total cost of repair is RM121 (including 6% GST). This is indeed much cheaper than buying a replacement unit and get someone to change it for me.
Overall, I am pretty satisfied with their service, particularly the availability of Whatsapp as one of the customer service channel. Their respond is fast, and the repairing cost is reasonable. Now, my water heater is up and running again.