Friday, November 15, 2019

Online converting service apartment commercial electricity tariff to residential with myTNB portal

If you live in a service apartment which sit on a piece of commercial land title, you might be paying higher electricity bill every month if your electricity usage is charged based on commercial tariff.

You can file an application with Tenaga Nasional (TNB) to request to change your commercial tariff to the cheaper residential tariff, either by visiting to TNB branch in your area and submit the paper form, or submit the online form in myTNB portal anytime anywhere.

Either way, your application will be processed pretty soon. Normally, your tariff will be changed to residential rate during the next business day after online submission.

You can click here to access to myTNB portal. If you haven't created an account in myTNB, you will need to register for one before you can login.


After login, go to the Apply menu, and select the option "I want to do something else".


Then, select "I want to find out more about other services".


After that, select "Change My Tariff".


There are 4 steps to fill in the online form. Make sure you select "Domestic" as premise type, and select the correct residential type.

At the end of the process, you are required to submit a scanned copy of your MyKad. The name on the MyKad should be the same with the name printed on your electricity bill.

If you confirm to submit the application, you will be charged for RM10 stamp duty, which will be reflected in your upcoming electricity bill.

Upon successful submission, you will receive an email like below.



However, there seems to be no further notification on successful tariff change. You can login to myTNB after 24 hours later to check if your electricity tariff has been changed to residential rate or not.

For your information, current TNB commercial tariff is as below:


and current TNB residential tariff is as below:


If you don't apply for the conversion to residential rate, you might end up being charged double or more in your bill for same amount of electricity used in your service apartment unit.

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