What management can do to gain staff loyalty

Staff loyalty is always important to the management, as productivity could be highly affected by staff turnover.

Apart from financial rewards, do you know what the staff are looking for in order to work happily and remain loyal to the organization? Here are some of my experience and observation to share with you.

1. Empowerment

Empowerment is a form of trust to the staff. Staff, especially of higher level, will be happy to have more control over their work and time schedule. A good staff will just need the manager to tell them what he/she want them to do, the expected result, and the deadline. The rest should be managed by themselves.

Only if the manager does not have enough trust on the staff, then he/she need to tell the staff how to do, closely check on the work progress, and try to monitor the time with tools such as time clock, timesheet, etc. Well, it is true that not every staff can work with minimal supervision, but for those quality staff that can really work with minimal supervision, you can actually gain their loyalty with empowerment.

Do you agree that employee will not be happy with those time clock, timesheet, etc. unless related to financial rewards, such as for calculation of overtime wages? In fact, most people will work more hours if they can have some control over when they actually have to work. Check this out with those companies that introduced flexi-hour scheme.

Management should work towards the direction to develop the staff such that they can be trusted and empowered. If this can be achieved, the management can even save operational cost by introducing telecommuting, allowing staff to work at home.

2. Relationship

It is not deniable that we have people that we like to work with, and we also have people that we dislike to work with.

When forming a project team, by putting people that are "compatible" to each other, you are actually promoting a good teamwork which can optimize the productivity as well as gaining their loyalty.

Management should work towards the direction to form teams with good relationship, and resolve any relationship issue once detected. You will have strong bonding teams working loyally for you then.

3. Task assignment

Every staff have their talent in something, or interest in something. If you put the right staff in the right place, assigning them with task that they are keen on, you can not only expect to get good result, but also boost up the staff loyalty.

Management should work towards the direction to develop the staff to love their job. If you tend to put the wrong staff in the wrong place, probably you will have a higher turnover rate.

4. Training and event

Staff will be always grateful if you send them for training and event that they are interested of. In addition, you can also earn gratitude from your staff by providing them opportunity to conduct training or to give talk in event, for them to share their talented knowledge to others.

5. Convenience

Let the staff have a peace of mind about their car parking place at work, their work place, tools and resources they need for work, food and refreshment, etc.

For outstation staff or expatriates, the management should also take good care of their accomodation, transport, Internet access, etc.

Some companies even provide nursery service, sport facilities, etc. to their staff.

It is not difficult to observe that convenience plays an important role in retaining staff loyalty and attracting new staff.

Do you agree with me on the above 5 points?

The 4 pillars of managerial competencies

If you are playing a management role in your organization, or plan to be in a managerial position, it is important for you to learn about the 4 Pillars of Managerial Competencies.

Developed by the Information Technology Unit (ITU) at George Mason University, this 4 Pillars of Managerial Competencies can be use as a framework for managers' development program, as well as an appraisal tools to check on the competency of the managers.

The 4 pillars don't stand independent of each other, but form a unified whole. They are:

• Knowing the Organization
• Leading and Managing People
• Managing Resources
• Communicating Effectively

Knowing the Organization involves developing knowledge and understanding of current policies and operating procedures to ensure that unit activities are effective and aligned with the larger goals of the organization. This pillar includes competencies related to policies, procedures, vision, mission, goals, strategic plan, etc.

Leading and Managing People entails developing skill in providing feedback and direction for staff, assuring the satisfaction of customers, and creating a collaborative environment that encourages initiative and problem-solving. Within this pillar are skills related to performance evaluation, staff development, team building, collaboration, customer relations, etc.

Managing Resources concerns understanding the tools and processes for planning to meet specific goals and place efforts in the larger context of strategic initiatives. This pillar includes skills in planning, project & budget management, information management, change management, organizational performance assessment, etc.

Communicating Effectively includes building skills to foster smooth and satisfying interactions among staff and with customers. The competencies include managing meetings, listening, constructive feedback, effective presentation, written communication, etc.

To assist managers in setting priorities for skill development, the skills within each Pillar are divided into 2 levels. Level-1 skills require knowledge and understanding of basic concepts and procedures, while Level-2 skills require more experience, analytical thinking, or evaluation. All told, the Four Pillars include a total of 109 skills important to managers.

Click here to learn more about the 4 Pillars of Managerial Competencies.

Inauspicious dates to avoid for wedding/marriage in 2009

I have posted the list of auspicious dates for wedding/marriage in 2009 recently, and here is the reverse, namely the inauspicious dates to avoid for wedding/marriage in 2009. The list below is produced based on the Chinese almanac Tong Shu.



If you are concerned, then should avoid getting married on the listed days above, especially for those born in the year of snake. Note that the dates iterate every 12 days.

Bear in mind that although the Tong Shu is a compilation of Chinese astrology and calendaring studies gathering wisdom of thousands of years, we should use it wisely and rationally, but not be too superstitious on it.

Related articles:

• Auspicious dates for wedding/marriage in 2009
• Auspicious dates for signing contract, register for marriage, etc. in 2009
• Auspicious dates for moving to new house/office in 2009

Click here for inauspicious dates to avoid for wedding/marriage in 2010.