Monday, July 13, 2015

Upgraded my TM UniFi Internet service from 10Mbps VIP10 to new 30Mbps package

Recently, I received a call from Telekom Malaysia Sales Centre promoting the new 30Mbps UniFi HSBB Internet service to me as an upgrade to my existing 10Mbps UniFi VIP10 package.

Today, I received an email informing that the upgrade has been successfully done.

My previous package: UniFi VIP10 @ RM179 per month +6% GST
My current package: UniFi 30 + HyppTV Aneka Pack @ RM199 per month +6% GST

A test with Ookla Speedtest website shows that my Internet download speed has increased from previous 10Mbps to 30Mbps. However, I also found out that my Internet upload speed has reduced from previous 10Mbps to 5Mbps. I have just contacted TM to clarify on this reduce in upload speed.


If you are also a UniFi subscriber and has received this upgrade offer from TM, here is the information about the RM199 upgrade package that I would like to share with you:
  • 30Mbps Internet speed (but the 5Mbps upload speed yet to receive clarification from TM)
  • Unlimited quota (same as existing UniFi)
  • Free nationwide phone calls to TM numbers (same as existing UniFi. I heard that new subscriber will not get this anymore)
  • Free TM WiFi access at over 28,000 access points (same as existing UniFi)
  • HyppTV Aneka Pack (32 channels)
  • HyppTV Everywhere Plan A to watch HyppTV in 2 devices (PC, Android, or Apple). Need to install the HyppTV Everywhere app. Password will be given by email when service activated.

This upgrade is done seamlessly. It uses back all the hardware devices in existing UniFi package (broadband termination unit, WiFi router, TV set top box, cordless phone), and it is not necessary for any technician to come to your house for the upgrade. All you need to do is to restart the BTU and WiFi router after receiving the email upon successful upgrade to enjoy the new Internet speed.




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6 comments:

  1. BadJERAugust 12, 2015 at 4:07 PM

    So upload still only 5Mbps after u call TM?

    ReplyDelete
  2. Voyager8August 12, 2015 at 11:11 PM

    @BadJER

    Yes.

    This is the catch of UniFi 30 and UniFi 50 package. Upload speed is lower than download speed.

    ReplyDelete
  3. BadJERAugust 18, 2015 at 9:28 PM

    So sad.

    ReplyDelete
  4. MichaelOctober 23, 2015 at 10:42 AM

    For packages like VIP5,VIP10 and VIP20, you enjoy free call of TM to TM lines nationwide, however these packages will not be available until end of Oct 2015. You still can sign up now.

    For those who would prefer the fast downloading speed and rarely using the phone service, then you are encourage to sign up UniFi Advance 30Mbps with Aneka (malay) pack or Varnam (indian) pack at promotional monthly rate of RM179 (actual costs RM199), Ruby (chinese) at RM189 and Jumbo (General and english + sports) at RM209

    ReplyDelete
  5. UnknownNovember 7, 2015 at 11:46 AM

    With this 30mbs speed when watching movies from china site will still lag or not.?

    ReplyDelete
  6. Voyager8November 7, 2015 at 6:24 PM

    @steven loh

    You need to read this.

    ReplyDelete