Saturday, January 17, 2009

The 4 pillars of managerial competencies

If you are playing a management role in your organization, or plan to be in a managerial position, it is important for you to learn about the 4 Pillars of Managerial Competencies.

Developed by the Information Technology Unit (ITU) at George Mason University, this 4 Pillars of Managerial Competencies can be use as a framework for managers' development program, as well as an appraisal tools to check on the competency of the managers.

The 4 pillars don't stand independent of each other, but form a unified whole. They are:

  • Knowing the Organization
  • Leading and Managing People
  • Managing Resources
  • Communicating Effectively
Knowing the Organization involves developing knowledge and understanding of current policies and operating procedures to ensure that unit activities are effective and aligned with the larger goals of the organization. This pillar includes competencies related to policies, procedures, vision, mission, goals, strategic plan, etc.

Leading and Managing People entails developing skill in providing feedback and direction for staff, assuring the satisfaction of customers, and creating a collaborative environment that encourages initiative and problem-solving. Within this pillar are skills related to performance evaluation, staff development, team building, collaboration, customer relations, etc.

Managing Resources concerns understanding the tools and processes for planning to meet specific goals and place efforts in the larger context of strategic initiatives. This pillar includes skills in planning, project & budget management, information management, change management, organizational performance assessment, etc.

Communicating Effectively includes building skills to foster smooth and satisfying interactions among staff and with customers. The competencies include managing meetings, listening, constructive feedback, effective presentation, written communication, etc.

To assist managers in setting priorities for skill development, the skills within each Pillar are divided into 2 levels. Level-1 skills require knowledge and understanding of basic concepts and procedures, while Level-2 skills require more experience, analytical thinking, or evaluation. All told, the Four Pillars include a total of 109 skills important to managers.

Click here to learn more about the 4 Pillars of Managerial Competencies.


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