Friday, May 20, 2011

How to check if your HTC smartphone is genuine original (under SiS warranty)

Since SiS Corporation is the sole distributor of HTC smartphones in Malaysia, the HTC phones imported by SiS to Malaysia and under their warranty are generally called "genuine original set". Those imported by other vendors, not going through the official HTC distribution channel, and not under HTC/SiS warranty (probably warranty by the import vendors themselves), are generally called "AP set".

Because there is a price difference between genuine original set and AP set, if you are buying a genuine original set (which is normally more expensive than AP set), you might want to check if your HTC smartphone is really a genuine original set, officially supported and warranty by HTC through SiS.

You might also want to ensure that you are getting a brand new unopened set, instead of otherwise a display set, etc.

Here is the way to check it. A new HTC genuine original set must fulfil all the criteria below:

  • The packaging box should be sealed with SiS sticker (photo as below)

  • The phone's serial no. and IMEI no. should be the same as printed on the box and at the back of the phone (in battery compartment)
  • You can check if the serial no. and IMEI no. is under SiS warranty here
  • Inside the box, there should be 2 stickers with same serial no. and IMEI no. for you to stick on the warranty card
  • All accessories should be sealed in plastic bag, except the battery charger. There should be a cut opening on the battery charger's plastic bag, for SiS to paste the warranty sticker onto the charger
  • Beside the charger, there are also SiS warranty sticker on the phone and on the battery
  • The battery is already inside the phone, but the circuit is blocked with a piece of plastic, which you need to remove in order for the battery to function
  • The battery should be partially charged
  • At the side of the box, you can find a sticker providing instruction about HTC/SiS online product warranty registration (photo as below)

  • At the other side of the box, you can find another sticker about free introductory training provided for the phone
  • If you are getting an HTC Incredible S phone, the free 8GB microSD memory card should be pre-installed in the phone's memory slot
  • You can register the HTC phone for warranty here. Need to scan and upload your receipt of purchase during the registration process

    16 comments:

    iCalvyn.com said... Reply To This Comment

    is there any way to check the warranty end?

    Voyager8 said... Reply To This Comment

    @iCalvyn.com

    You can probably email to warranty@sis.com.my to find out the end date.

    tita said... Reply To This Comment

    can't check the imei there. help please?

    sparsh said... Reply To This Comment

    put *#06# on your phone

    samekhan said... Reply To This Comment

    http://symboz.com/index.php?route=product/product&product_id=1154 plz tell me that this mobile is china or not

    samekhanok@gmail.com

    ajmaen singah said... Reply To This Comment

    htc one x come with non removeable battery..how to check the serial number on the phone?

    Farahana Ghaffar said... Reply To This Comment

    htc one x come with non-removable battery, so how do i check?

    Voyager8 said... Reply To This Comment

    @Farahana Ghaffar

    There should be a SIS warranty registration card inside the box, and the box should be sealed with the SIS seal.

    Dojana Varnagulasingam said... Reply To This Comment

    My htc one get very hot while using internet... Anybody can teel me that is normal

    Voyager8 said... Reply To This Comment

    @Dojana Varnagulasingam

    It is normal.

    LOKESH L R said... Reply To This Comment

    how can check my warranty period

    frank lampard said... Reply To This Comment

    Is that warranty by brightstar are original too or only by sis are original

    Voyager8 said... Reply To This Comment

    @frank lampard

    Brightstar is also announced as the HTC distributor in Malaysia on 7 December 2011.

    lord gyan said... Reply To This Comment

    Please my IDEI is 359808666544481 is it original?? Thank you

    king said... Reply To This Comment

    My htc wild fire s are not showing play store and web browser why ?

    yasin shubit said... Reply To This Comment

    Please my IMEi is 35644007362817 is it original or?? Thank you

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