Money flowing out of Malaysia at an alarming speed

Money is flowing out of Malaysia at an alarming speed! Despite the "denial syndrome" of some local economists trying to find reasons and tell us to keep cool and ignore the alarm, the immediate question is still intact: How to reverse the flow as soon as possible? Can a solution be found in the New economic Model?

Issue 795 of The Edge Malaysia printed edition for the week of 1-7 March 2010 has a striking headline of "Reversing the Flow" for its cover story. I see this as a follow up report after UBS economist Jon Anderson's report titled "Malaysia - Another Bizarre Story". In fact, there was already a Special Report in Issue 789 of The Edge Malaysia titled "Malaysia: How Bizarre?" responding directly to Jon's report, which you can read its online version here.

Publicly available data from Bank Negara reveals it is no doubt true that Malaysia has, in the recent years, been squeezed by double outflow of money from:

• Slowdown in foreign direct investments (FDI) to the country
• Surge in investments to overseas by local companies

While some pointed the excuse for the sharp plunge of Malaysia's forex reserves in 2009 to the global recession, the 2nd opinion argued that during the same period, neighbouring economies in Thailand, China, Taiwan, Singapore,  Hong Kong, etc. were all in fact enjoying an upliftment in forex reserves!

Local companies going out of the border and invest in overseas could be viewed as a good sign from certain angle, as it shows the growth and competitiveness of the companies, as well as reaping benefits to the shareholders upon success. However, some has observed that most of the money invested in overseas remains at overseas, and not bringing back to Malaysia, yet. This is not good to the development of local economy. This kind of overseas investment also impacts the local job market, as the investment and business development activities might create job opportunities abroad, but not locally.

At the same time, we saw recently some well-known tycoons sold off their local business which they have developed for decades, and invest the proceeds overseas. Is this a migration move that never come back? Not a good sign either.

I am not an economist, but as a small investor, I care about the economic weather very much. As a worker, I also care about the local industry and job market growth trend. So, I am very keen to know how the government will respond the issue and reverse the flow as soon as possible, before it is too late.

Adding virtual desktops to Windows with VirtuaWin

Most Linux users are very familiar with virtual desktops (a.k.a. workspaces), which enables you to organize your opened applications in more than one desktop that you can switch over from one to another using hotkeys or mouse clicks.

Though virtual desktops feature is not bundled in MS Windows OS, its availability in the form of 3rd party software, either free or commercial, has been around for many years. Microsoft also provides a virtual desktops Powertoy called Virtual Desktop Manager (MSVDM), which many find it is slow, lack of functionality, and not performing as good as the 3rd party counterparts.

If you are looking for an open source virtual desktops for Windows, Virtual Dimension used to be a popular and good one, but its development seems to have ceased around 2005.

The virtual desktop I'm using now is VirtuaWin. It is free and licensed under GPL version 2, and latest release is Version 4.1 dated 09-09-2009.

VirtuaWin has been around since 1999. It can run in all version of modern Windows OS including Win 95, Win 98, Win ME, Win NT, Win 2000, Win XP, Win 2003, Win Vista and Win 7.

It is very lightweight, fast in desktop switching, modular with features expandable by loading more modules into it. It even has a portable version which doesn't need any prior installation to use.

VirtuaWin is very easy to install and run. By default, you will get 4 virtual desktops (2 x 2) which you can navigate by pressing Ctrl-Alt together with one of the arrow keys on your keyboard. If you don't like this hotkey setting, you can always change your preference in its setup.

You can increase or reduce the number of virtual desktops by configuring its Desktop Layout, up to a maximum of 20. The more virtual desktops you use, the more amount of memory will be consumed.

With VirtuaWin, now you can use, for example, one desktop for web browsing, one desktop for graphics editing, one desktop for document writing, one desktop for network monitoring, ... this is of course more organized than cluttering all of them in a single desktop in Windows.

If you are a developer, and find any feature lacking in VirtuaWin, you can in fact make the feature by yourself using the VirtuaWin module SDK. Being open source and modular, the feature list of VirtuaWin is believed to be able to expand unlimitedly with the support and contribution from the developers community.

In fact, some of the fancy features in other virtual desktops software has been made available to VirtuaWin via module contributions.

The threat and vulnerability of GPS

The critical reliance and important usage on GPS nowadays, both in civil and military, has recently brought up a hot discussion again for the concerns in its threat and vulnerability.

Anyhow, this issue is not new, and has been discussed among technology experts for many years. Just that when GPS usage become more and more widespread, its threat and vulnerability need to be brought to its users' awareness, especially in the military, government and business sectors.

The GPS operation relies on signals from some 30 over orbiting satellites surrounding the earth in the space. In order for a GPS receiver to triangulate its position on earth, it needs to get signals from at least 3 GPS satellites.

GPS signal is known to be exceptionally weak. Each satellite transmits a signal equivalent to the power of a 25W light bulb from an distance of about 20,000km away. Such a weak signal can be readily interfered with or denied by unintentional or deliberate radio wave interference.

Portable GPS jammer devices such as the one shown in the diagram below have been made available for quite some times.

Some car security system and transportation logistic system make use of GPS to keep track on the position of the vehicle. It has been reported that car thieves make use of GPS jammer to disrupt the GPS signal and defeat the vehicle tracking system, therefore render the vehicle unlocatable.

Employees who drive vehicles that are tracked by their companies can also make use of the GPS jammer to hide their tracks.


In Germany, it is believed that some drivers are using GPS jammer to evade GPS-based road charging system.

Robbers can also easily spoof the GPS signal and guide the target vehicle to drive to their trap location.

Imagine what would happen if terrorists make attack on the GPS function of air traffic and/or naval traffic.

Beside its global positioning function, GPS is also used as a time server for time synchronization in certain infrastructure. This function can also be defeated by the jammer, and time critical system could be hacked in this way.

The GPS signal used by the US military is different from the civil signal, and is encrypted. However, it is also vulnerable to GPS jammer and subjected to interferrance from the enemy.

Imagine a GPS dependent missle being mislead by the enemy to attack on wrong target, or worse still, to attack to ally target instead of the enemy.

By intercepting the GPS signal, the position of military GPS user could be exposed to the enemy.

In the video below, you can see the GPS jammer in action and how it defeated the civil and military GPS.



So, what can we do to minimize the threat to GPS? Beside waiting for the US to strengten on the signaling, when we want to make use of GPS, also use some other alternative methods so that GPS could not be a single point of failure.

What are CPM, CPC, CPA, CPE, etc in online advertising

You might have noticed that my blog currently serves ads from Google Adsense and Innity Performance Network.

If you are familiar with online advertising, you should know about CPM, CPC, CPA, CPE, etc. If you are new to it, you might wonder what are these jargons about.

Well, they actually refer to the model in which you will be paid for ads running on your website or blog.

• CPM - Cost Per Mille or Cost Per Thousand Impressions. This is the easiest model to generate earnings, as every time the ads appear to a visitor to your site, you will get an amount of money. The rate is at 1,000 ad served. If your site produces less than 1,000 impressions for the ad, you will get a proportion of it. Google Adsense reports the estimated CPM rate you receive based on your earnings with Effective CPM (eCPM).
• CPC - Cost Per Click. You'll generate earnings when your visitors click on the ads displayed on your site.
• CPA - Cost Per Acquisition. You will be paid for leads generated on your site (e.g. product trial sign up, submission of survey, etc.)
• CPE - Cost Per Engagement. You will be paid for engagements generated by visitors from your site. Engagement is defined when a user response to the ad through the act of experiencing the features of the ad format. These features include advergames, videos or even social sharing.

Currently, you can get CPM and CPC ads from Google Adsense, while Innity Performance Network supports more models including CPM, CPC, CPA and CPE.

The rule of thumb: No matter what the revenue model is, visitor traffic is the key for you to get some earnings from online advertising.

Shareholders dividend under the single tier tax system (STS)

Malaysia has introduced single tier tax system (STS) in Budget 2008 to replace the existing imputation tax system with effect from year of assessment 2008. This has brought major impact to the treatment of dividend paid to the shareholders.

You might have noticed that some of the companies already giving out dividends under the new STS, although they have a 6 year transitional grace period until 31 December 2013 to fully convert from imputation to STS.

Under this STS, corporate income is taxed at corporate level and is a final tax. No tax is being deducted from dividend paid, credited or distributed to shareholders. As a result, there will be no Section 110 tax credits deduction for any dividend paid under STS to individual tax payers.

While this has negative impact to lower income individual shareholders whose top income tax bracket is less than the statutory company tax rate, as they no longer eligible to claim for a Section 110 tax credits refund under the new STS, there are several benefits of moving forward from imputation tax system to single tier tax system:

• The company is able to reduce administration cost as there is no need to maintain Section 108 balances anymore.
• Individual tax payer no need to bother about dividend income and Section 110 declaration for dividends received under STS.
• High income bracket individuals need not pay tax on the differential between his marginal tax rate and the company tax rate.
• Companies with capital gains and non taxable accounting profits are able to declare dividends without any constraint. This might bring higher dividend yields to shareholders.
• Companies with huge Section 108 balances may pay special dividends during the transitional period.

Meanwhile, if you still receive dividend warrant that shows a gross dividend amount, tax deducted from the dividend and net dividend paid out, it means that the company has opted to continue using its section 108 tax credits balance to pay franked dividends to shareholders under the transitional period before 2014. And the normal procedure of declaring gross dividend income and deducting back the Section 110 tax credits in your income tax assessment BE/B Form still applicable.

My Takada ISB-889 Air Master 4-in-1 air cooler

The weather during this Chinese New Year time is freaking hot, and it is so uncomfortable to stay indoor without air-cond, not to mention sleeping in the hot night with only ceiling fan blowing at the maximum speed.

Therefore, I decided to hunt for an air cooler to be used in my hometown.

There are 2 brands of air cooler selling at Tesco for RM2xx, namely Takada and Global, but it seems that others have also hunted for the same thing like me, and they've run out of stock.

Finally, managed to buy a Takada ISB-889 Air Master 4-in-1 air cooler at the cost of RM3xx in Parkson. The size of this unit is bigger than the air coolers sold in Tesco, with a stronger blower and larger water tank. Functionality wise is the same though.

Its so-called 4-in-1 functions are:

• Cooler - with water and ice box
• Purifier - with its filter and ozone release
• Ionizer - with its oxygen bar releasing negative ion
• Humidifier - damping with water curtain

It comes with 2 ice boxes which need to be refrigerated before use and can last for 4 hours. I purchased an additional larger ice box which can last for 8 hours for night use. One of its beauty is that it consumes very low electricity, at 70W only.

Although not comparable with air-cond, this air cooler functions pretty well in keeping the room cool, and now we can sleep comfortably at night.

Laptop connecting to Internet via Bluetooth to P1i smart phone with Celcom 3G/GPRS

Happy Chinese New Year!

I am away from home during this period and would not be able to access Internet using my home's Streamyx ADSL.

Anyhow, I managed to setup my laptop connecting to Internet via Bluetooth to my Sony Ericsson P1i smart phone with Celcom 3G networking service.

I'll show you how.

Prerequisites:

• You have installed PC Suite for Sony Ericsson in your laptop. If you use Nokia or other brand, you should install the PC Suite for your smart phone as well.
• You are a Celcom mobile user. If you are using Maxis or Digi or other mobile service, the setting could be similar but not exactly the same.
• You have a 3G phone with a 3G SIM card. Probably a non-3G phone with GPRS is also OK. The phone must support Internet routing function.
• I think connecting the laptop to your phone using USB cable is a better way. Since I forgot to bring along the USB cable, I have to connect using Bluetooth, which is another workable way.

Unless you are subscribed to a Celcom monthly unlimited broadband service which the current lowest cost is RM38/month, it is advisable to subscribe to Celcom daily unlimited broadband service at the cost of RM6/day, else the Celcom pay-per-use 3G/GPRS data charge will be expensive at the rate of RM0.10/10kb.

For existing Celcom mobile user, to subscribe to Celcom daily unlimited broadband service, you just need to send an SMS with content "Broadband Daily" to 28882. Then, wait for the following confirmation SMS.

To confirm the subscription, reply the SMS with "Broadband Yes". You will receive another notification SMS if your subcription is successful.

With Celcom daily unlimited broadband service, you can now access the Internet for 24 hours at a fix rate of RM6 only, regardless of the usage.

Then, you need to pair up the Bluetooth connection between your laptop and your smart phone.

After that, run the PC Suite for Sony Ericsson in your laptop. Then, click on the "Mobile Networking Wizard" icon in PC Suite for Sony Ericsson to launch the wizard.

Then, click the "New Connection..." button in the Mobile Networking Wizard. Select Packet Switched Data (GPRS/3G) and click Next. Follow the instructions and you should be able to create a new dial-up connection in your laptop.

Once setup, you can find this dial-up connection in the Windows' Start > Connect To listing. In future, you can connect to internet via your smart phone using Bluetooth with this link and need not go through the Mobile Networking Wizard again.

Although the Internet speed of this kind of Internet connection via Bluetooth to smart phone is at 115.2Kbps only, it is much better than the 56Kbps modem dial-up Internet.

If you are still unable to access to the Internet using 3G/GPRS service, and you have access to a normal telephone line with Telekom homeline service, and your laptop has a built-in modem, you can plug the telephone line into your laptop RJ11 jack, and dial to 1315 (no username nor password required) to get a 56Kbps dial-up Internet, which is pretty slow, especially when accessing https secured websites. The charge for this EZNet 1315 dial-up Internet is 4 sen per minute or RM2.40 per hour.

Google Buzz: Facebook liked social networking feature in GMail

Hot news!

Google is currently introducing a Facebook liked new social networking feature called Google Buzz to their GMail users by phase.

If Google Buzz is already made available to your GMail account, you will see a new menu option named as "Buzz" right below "Inbox" of your GMail menu option list.

You can also access Google Buzz with your smart phone. The interface will be pretty much Twitter liked. The Buzz mobile application is currently available for Android, iPhone, etc. Just visit to buzz.google.com in your phone's browser to install it.


Similar to Facebook and Twitter, you can post a short update about what you are doing or thinking in Buzz, and share it to your selected group of people.

When you see an update from your friend, you can make instant comment on them, which will appear on the Buzz screen of everyone else within the social circle.

You can also showcase and share videos, photos and Web links to interesting stories.

Here is a video introducing the features available in Google Buzz.



Click here to learn more about Google Buzz.

Asia Trader & Investor Convention (ATIC) @ KL 2010

The 5th annual Asia's largest trader and investor event, Asia Trader & Investor Convention (ATIC) 2010 is coming soon.

Date: 20-21 March 2010
Time: 9.00am - 6.00pm
Venue: Kuala Lumpur Convention Centre, KLCC, Malaysia

It will feature more than 50 English and Mandarin investment seminars, 30 international and local renowned speakers, 40 exhibitors and 15,000-20,000 targeted investors.

Some of the feature speakers including:

• Daryl Guppy - Founder & Director of Guppytraders.com
• Alan Hull - Creator of the Hull Moving Average (HMA)
• Alan Oliver - Private Trader
• Dar Wong 黄达 - Founder of PWforex.com
• Don Schellenberg - Founder of Master Money Traders
• Benny Lee - Chief Market Strategist
• Mark Laudi - CEO of Investor Central
• Renesial Leong 梁彩桃 - Property Investor
• G.M. Teoh - Technical Analyst
• Dr. Jeffrey Chiew - Asia Chairman of IARFC
• Carol Yip 叶凯蓉 - Founder of Abacus For Money
• William Wermine - Fund Manager Rep
• Chan Ai Cheng - General Manager of S.K. Brothers Realty
• Stewart LaBrooy - Director of Axis REIT Managers Berhad
• Alan Voon 温世麟 - CEO of Warrants Capital
• Fred Tam - Principal Lecturer in CFTA at Open University Malaysia
• Dr. Nazri Khan - Chief Technical Analyst of MIMB Investment Bank
• Mirriam MacWilliams - Chief Trainer of Wealth Mentors Sdn Bhd
• David Yuen - Teraoptions Management Sdn Bhd
• David Lo Tuck Wye - Executive Director of HLG Futures Sdn Bhd

We see there are more lady speakers in this year than 2009.

This event is endorsed/supported by:

• International Association of Registered Financial Consultants
• Financial Planning Association of Malaysia (FPAM)
• Malaysian Financial Planning Council (MFPC)
• Malaysian Venture Capital And Private Equity Association
• Malaysia Futures Brokers Association (MFBA)
• Persatuan Wakil Niaga Saham Malaysia (PERSAMA)
• Persatuan Remisier Bumiputra (PRIBUMI)

The early bird entry ticket for this 2 days event is no longer free as 2009, and is charging at RM18.00 (normal price is RM28.00).

Click here for more information about ATIC at KL 2010.

The sextuple constraint of scope, time, cost, quality, risk and resource

If you have been involved in any kind of project management, be it in business or personal, you might have known about the famous triple constraint of project management, with the following general formula:

Quality = f(Scope, Time, Cost)

It is a simple rule of concept that says:

• To get the product with quality of your expectation, you have to at least plan carefully for the scope of work, time schedule and cost allocation.
• In order to maintain the same quality, any change to one of the 3 factors will need an adjustment to the remaining 2 of them. The 3 constraints are inter-dependent.
• If you want to adjust your quality expectation (either better or lower), then you can also adjust factors of scope, time and cost accordingly.

This is a very powerful concept commonly used during project planning, project monitoring and change management. It is used to assess the viability and to balance the trade-off factors.

For example, it is generally true that if you want to achieve a wide scope with little cost and time, you have to compromise on the quality expectation.

This triple constraint has been expanded to sextuple constraint in modern project management literature. They are: scope, time, cost, quality, risk and resource.

The risk factor is crucial because if it is not well managed, it will affect the other factors as well. Risk management comes in as preventive measure to safeguard the planned time schedule, cost, quality and resource allocated for the specific scope.

Resource is also an important factor. For example, with better resource on hand, you might be able to achieve the scope of quality with less time, cost and risk.

It is a good practise to always refer to the sextuple constraint for planning, managing and making changes to projects, so that our expectation is more realistic and success is viable.

You might want to use it in some of these projects which most of us will surely encounter during our life voyage:

• Education planning
• Wedding planning
• Parenthood planning
• Buying a house
• House renovation and/or decoration
• Travel planning
• Retirement planning
• ...

And of course, this is always applied to project management at work, including:

• Software development
• Building development
• Business development
• Operations planning
• Change/Restructuring management
• ...

CSC Steel made record high earnings in FY2009

CSC Steel (5094, CSCSTEL 中钢马来西亚, formerly known as Ornasteel), a subsidiary of China Steel Corporation of Taiwan (中钢公司) which produces flat steel products, is always well known for its excellent cash flow management.

Its unaudited 4th quarter financial result for 2009 announced today is very promising. Despite a comparatively lower revenue made during the challenging year of 2009, CSC Steel has successfully made record high in its operating profit, EBITA, profit after tax and NTA. The EPS of 24.42 sen has outperformed the expectation of all research firms, which majority estimate it to be around 20 sen only. Its cash on hand also soars to a new height of RM312 million.

The board of directors has proposed for a 20 sen dividend, which is also a record high in DY since its listing.

With its unaudited EPS of 24.42 sen and closing price of RM1.53 on 5 Feb 2010, its PE stood at a low point of 6.27 although its share price has risen above 50% within the past 1 year period.

The proposed 20 sen dividend will give a high DY of 13.07%.

The domestic steel demand and prices of steel products started to recover in December 2009 as the steel demand in China rebounded strongly after falling steel prices since October 2009. This improved market sentiment is expected to continue into the first quarter of 2010 as downstream steel industries are back to the market for re-stocking activities. The management of CSC Steel is optimistic that the first half of 2010 will continue to be positive.

Congratulation to the 6000+ shareholders of CSC Steel holding its 373 million shares (about 7 million of its 380 million shares are sitting in its treasury account due to buy back exercise).

Disclaimer: This article is intended for sharing of point of view only. It is not an advice or recommendation to buy or sell any of the mentioned stock counters. You should do your own homework before trading in Bursa Malaysia.


Click here to read my other article about this stock counter, written about 2 years ago.

The oriental culture of gift economy

Now is the new year gift session, and traditionally it is a norm for oriental businesses to send greeting card or gift to their loyal clients, partners, principals, suppliers, staffs, etc. This could also be in the form of lunch and/or dinner invitation.

The oriental gift culture, especially during new year time, is a form of social appreciation and thanksgiving to the people and entities who help or involve in the business making.

Gift economy (送礼文化) and the underlying spirit of gift governance (礼治精神) has always been in the core position in traditional Chinese culture. The basic principle is that whenever we received a gift, we must also respond with a returned gift (礼尚往来). From here, the harmonious relationship strengthen.

Note that the government in China, Hong Kong, Taiwan, Singapore and some other regions have come out with guidelines and rules to govern the gift economy, especially applied to civil departments. The value of the gift should not exceed a certain limit, or else it could be viewed as a form of corruption.

Normally, calendar, planner book, small stationeries, small electronic gadgets, etc. with the company info imprinted are common gifts specially made for this purpose.

The oriental culture of gift economy is a kind of crucial business activity, particularly in Asia-Pacific region. The business owners and their senior executives ought to practice well in this, in order to facilitate their money making business.

Earth Hour @ 20:30 Saturday 27 March 2010

The Earth Hour campaign which started in Sydney in 2007 is now entering its 4th year. It is reported that hundreds of millions of people around the world has supported in Earth Hour 2009 last year.

You can participate in the worldwide Earth Hour 2010 campaign by switching off all the non-essential lights for 60 minutes by Saturday 27 March 2010, 8.30pm sharp.


No doubt WWF has successfully made Earth Hour a global moment for many people to participate and turn off their lights during the historical moment.

However, what happened after that 60 minutes? Did WWF raise enough awareness to us of global climate change issues? Did we made any changes to our day-to-day habit after participated in that 60 minutes Earth Hour?

Why people in the soutern hemisphere started to see so many iceburgs floating around the ocean far away from the Antarctica? Why people in the northern hemisphere is experiencing the coolest winter season now?

I believe that supporting Earth Hour is not only for that 60 minutes moment. After that, we should be more awared of the issue that suppose to be brought up in this campaign, and act accordingly to reduce the burden of Mother Earth whenever we can.

Earth Hour should remain as a serious matter, and not merely becoming another celebration event of the year.

Here is the official Earth Hour 2010 video:


Click here to visit the official website of Earth Hour.

Singapore ranked as #1 economy in ease of doing business

Out of the 183 worldwide economies analysed in the Doing Business 2010 Report by World Bank, IFC and Palgrave MacMillan, Singapore is again the champion in ease of doing business (it was #1 in 2009 Report too).

A high ranking on the ease of doing business index means the regulatory environment is conducive to the operation of business. This index averages the economy's percentile rankings on 10 topics, made up of a variety of indicators, with equal weight:

• Starting a business
• Dealing with construction permits
• Employing workers
• Registering property
• Getting credit
• Protecting investors
• Paying taxes
• Trading across borders
• Enforcing contracts
• Closing a business

The top 30 economies are:

• 1. Singapore
• 2. New Zealand
• 3. Hong Kong
• 4. United States
• 5. United Kingdom
• 6. Denmark
• 7. Ireland
• 8. Canada
• 9. Australia
• 10. Norway
• 11. Georgia
• 12. Thailand
• 13. Saudi Arabia
• 14. Iceland
• 15. Japan
• 16. Finland
• 17. Mauritius
• 18. Sweden
• 19. Korea, Rep.
• 20. Bahrain
• 21. Switzerland
• 22. Belgium
• 23. Malaysia
• 24. Estonia
• 25. Germany
• 26. Lithuania
• 27. Latvia
• 28. Austria
• 29. Israel
• 30. Netherlands

Malaysia (ranked 23rd) has top ranking in getting credit and protecting investors, but laggard in starting a business, dealing with construction permits and registering property.

Click here for the complete list of ranking across the 183 economies.

Doing Business 2010 Report by World Bank, IFC and Palgrave MacMillan

The World Bank, IFC and Palgrave MacMillan have co-published their 7th Doing Business annual report for 2010 with the theme "Reforming Through Difficult Times".

This comprehensive 231 pages report presents quantitative indicators on business regulations and the protection of property rights that can be compared across 183 economies.

It measures, in detail, various regulations that affect the 10 stages of the business life-cycle applicable to the respective domestic small and medium-size enterprises, as follow:

• Starting a business
• Dealing with construction permits
• Employing workers
• Registering property
• Getting credit
• Protecting investors
• Paying taxes
• Trading across borders
• Enforcing contracts
• Closing a business

2 types of data are analysed, namely:

• The laws and regulations
• Time and motion indicators that measure the efficiency in achieving a regulatory goal

This report is worth reading as it provides valuable benchmarking and ranking information in business friendliness and reforming competitiveness of the 183 economies.

Don't be surprised to know that the top reformer of the year is a Sub-Saharan African economy, Rwanda.

Click here to download the full report of Doing Business 2010.