A visit to Packet Hub, HQ of WIMAX provider Packet One

Being one of the contributors in a committee of a local business association, I am honoured to be invited by Michael Lai (赖敬达), CEO of Packet One, to visit their HQ building Packet Hub today.

I was really amazed by the presentations by Michael and his senior staff, which show that this young company has very clear and ambitous mission, vision, direction and goals.

Since the debut of their P1 W1MAX service in August 2008, which was just one year ago, the company has grown exponentially in terms of service coverage area, user base (now already reaches 100,000) as well as staff force (more than 600 now). Packet One is no doubt the pioneer and still the only WIMAX service provider in Malaysia, despite 4 WIMAX licenses have been awarded by MCMC several years ago.

Located at Jalan Templer next to the Federal Highway, the Packet Hub building implements some of the Google-like working environment which can especially attract the Gen-Y workers.

Near the entrance is a Paddock which showcase their products and services. Their customer service area is just next to the P1 Paddock.

They have modern looking meeting rooms named by countries with their presence, equipped with high tech meeting equipments and high quality chairs. They also have a nice well equipped gymnasium, a rest room with several massage chairs and a comfly gamers room. On the roof top of the building is an air garden with nice landscaping and a BBQ area. There is also a WIMAX base station on top of the building (in the photo).

Apparently Michael is a fan of What Would Google Do (WWGD)?, a book written by Jeff Jarvis. He shared with us about his business philosophy, his view of technology future particularly in the IP field, his ambition and market positioning of Packet One, and more. He talked about Business 2.0, a new term that I just know about today.

It seems that Green Packet has made a right choice to get Michael joining them to start up the P1 business. Michael has sound track record while he was with Celcom and later as CEO of TMNet before joining Packet One. Undeniably, he has always been very good in branding strategy all the way from his previous companies till now in P1.