Recently, I experienced slow Internet access both from my office and home. Even the Google search page also took a long time to load up. However, the "ping" and "traceroute" results to external sites seem to be normal, this made me suspect the DNS service of TMNet, the ISP.
Then I tried to change to use the free DNS service from OpenDNS. Woolah! My Internet access speed finally come back to normal.
If you are facing the same Internet access speed problem, you might also want to give OpenDNS a try. Just go to this website: https://www.opendns.com/start and click on Computer, select the operating system you are using, and there is step-by-step guide to help you make use of OpenDNS service. If you are connecting to Internet using ADSL, and your computer is configured to automatically get its IP address from the DHCP service in your ADSL router, then click on Router, select your ADSL router's brand and model, and follow the steps for the DNS configuration.
Hope that your slow Internet access problem can also be solved by OpenDNS too.
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