Monday, November 16, 2015

Using My U Mobile app to check monthly plan quota usage and perform other account management

Nowadays most Telco already have mobile apps for smartphone in Android and/or iOS to check for our prepaid or postpaid subscription plan quota usage and perform other account management, including doing top-up or monthly payment, etc.

Such official Android apps for various Malaysian telcos are:

Unfortunately, I couldn't find any official Android app for Celcom (either postpaid or Xpax).

Among them, I found that My U Mobile is so far the best mobile app which is very clear and straightforward for checking quota balance with its simple user interface.

In its My Plan screen, you can clearly see what is the subscribed plan, what are included in the subscription package, and each of their individual real time quota usage, all displayed in one screen.

The mobile apps of other telcos also provide similar information, but might be spreading the information into several screens, and/or the user interface is not as straightforward to the user.

In the same My U Mobile app, you can also check your bill statements and perform bill payment with credit card too.

You can also use it to apply for U Card to collect points and enjoy privileges. The U Card can stay virtual inside your smart phone too.

I think My U Mobile is so far the best official Malaysian telco app in terms of design and development. However, it could be the worst in terms of maintenance and support.

Like you can see in the above screen about U Promotion, the same Starbucks 10% discount for U Card members repeated 3 times, showing poor quality control. We would expect it to show only once per item, or if it repeats, there should be some different between each items, and not exactly the same.

In addition, the server of this My U Mobile seems to be pretty unstable. Users can be completely cut off from the server for more than one week, rendering the app completely unusable. Worse still, there is no announcement or information from U Mobile explaining what happened to the downtime, and when will the service be available again, leaving their users in complete darkness.

So, I've experienced the best design and usability, together with the worst maintenance and support for this My U Mobile app. Can't we get the best from both side to have a perfect service?


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