Wednesday, May 9, 2012

Problem of Dell 1355cn colour laser MFP losing network connection seems to be fixed with latest firmware update

If you have a Dell 1355cn colour laser MFP printer and you connect to it using network cable via TCP/IP network, do you occasionally encounter the problem of unable to connect to the printer while it is in sleeping (power saving) mode?

As a workaround, you can regain the connection by switching off the printer and switching it on again.

I have just updated my Dell 1355cn MFP to its latest firmware (version A03, released 2 May 2012), and I noticed that this network connection problem seems to be solved.

If you are facing the same problem with your Dell 1355cn MFP, I'd encourage you to update its firmware to the latest version and observe if the problem is fixed or not.

Anyhow, this problem doesn't occur if you are connecting to the printer using USB cable instead of network cable.

Beside the new firmware, there is also a new driver update (version A03, released 2 May 2012) for Dell 1355cn MFP print, fax and scan functions as well.


Unknown said... Reply To This Comment

In our case the firmware update didn't work after several days of trouble finally we figured out the problem. Seems that our modem/router branded by Telecom Italian is not 100% compliant with the 10Mb ant then was unable to communicate with her when she was in deep sleep. When the printer goes into the deep sleep status she auto configure its Ethernet interface to work at 10Mb even if the user has configured to work always at 100Mb, proof of what she didn't answer to the ping request, with a 100% 10/100Mbits compliant router she alway answer to the ping request.

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