Saturday, September 10, 2011

Citibank finally got their Online website fixed for IE 9

If you are a Citibank Malaysia customer and have been using their Citibank Online website for online banking, you might be aware that there is a major revamp to Citibank Online 1 month ago.

If you are using Internet Explorer 9 (IE 9) to access that website, you would find the webpages after login all got screwed up. This problem would not happen if you access it with  other browsers such as Firefox.

Well, it is a long known issue that Microsoft's IE browser does not follow the general standard in rendering webpages, especially in later versions of IE 7, 8, and 9 in handling Web 2.0 components. Web developers always find they need special treatments in their codes to make the webpage in IE to be appeared as the same looks-and-feels in Firefox, Chrome, Safari, Opera, etc.

However, it is the QA issue with Citibank and their web vendor for failing to test and assure the accessibility of their new website in all major browsers, which should include IE 9 (as it is pre-installed in all Windows 7 computers).

I am among the users who had provided feedback to Citibank regarding their web accessibility problem. After waited for about 1 month, finally they fixed this issue by today. Citibank and their web vendor should be more careful in handling the QA of their website, and should not simply roll out something without thorough QC. Luckily, this is just an accessibility issue. If this is a security issue, happened to a bank website, you imagine what would be the impact and lost incurred.


Post a Comment

Hint: Click on the "Older Posts" link to continue reading, or click here for a listing of all my past 3 months articles.